I fully comprehend the fact that when it comes to expressing concepts, a point of view or even a simple fact that I can be fairly forthcoming at the best of times and something to the equivalent of beating (ok, possibly destroying) the proverbial bush to a pulp at the 'not so best' of times. However;
- Any civil discourse between two parties should only focus on the matter at hand.
- Any evidence provided, be argued solely to represent and confirm whatever needs to be resolved.
- That character assassination is a last resort option when all evidence and reason has been left to rot in the pool of one's own stupidity(On the flipside, when you are resorted to doing this, you have to "Be careful your own character does not commit suicide first" as the wonderful wordsmith Christopher Hitchens once said).
Any rational human being would take the points above and provide the usual "Thank you Captain Obvious" response, but I wonder sometimes exactly if they understand what they're saying.
Case in point: Customer Service, or rather, the definition.
Perhaps the bias of looking at an industry from the side of a supplier will flow like a river of rage, every word typed a wave of indifference to the 'average Joe', to the customer that "Pays for my Wages" as one person kindly phrased it. I think it's the definition that lacks real understanding here.
Given that a company whose prime motivation is to provide a service(s) to the public at realsitic levels of affordability and more importantly, conveys that ethos in the products and pricing offering is worth a great deal more than people wish(care?) to realise. Any reasonable person who can complete an exercise in 'Google Research' can quickly develop a sense of quality and cost equations for the type of service they want and more importantly, who can offer it.
So it's little wonder when certain customers, just because they're customers, think that along with the services they are receiving for which the associated costs comparatively are low, that they are somehow automatically equipped with the hide to decide when they can or when they can not be charged - and how much! When something should fixed! And how it is to be done. As if we're too stupid to ascertain these for ourselves. One of the things I loathe about the 'Customer Service' definition, is that it is filled with an epoche of eternal praise and thanks to the very people who have most likely prayed for the kind of services we provide. If that oxymoron hasn't already beaten you in the face, the default addition is no matter the circumstances 'They are always right' - What crap.
And what pray tell is the response when you kindly advise of the newly found and totally aquired responsibility to the customer? That it could be their fault?
"I'm offended!"
Really?
Every time I wake up to the beams of light that penetrate my dusty curtains to watch/read/listen some sick as f$$$ criminal let off in court.
I'm offended.
Every time I have to hear stories of outright injustice, how people in the same country I live and breathe in can't afford basic education/housing/etc.
I'm offended.
Every time my fellow mammalian primates(human beings) knock on my door and have the right to tell me what do and think based on ancient fairy tales constructed to promote the credulity of civilization in the name of their celestial dictator.
I'm offended.
But I'm even more offended when people who have no idea what they're talking about, think that because they've been given the grand title of 'customer' that they can somehow dispell all notions of reason and common sense.
I think the world would be a much better place if people took responsibility for what they did. Infact, I think the first step in truly emancipating ourselves if we want to even fathom, let alone see a future worth living for is to be rid of this retarded term called 'Offensive'