As a wise person once told me, if it takes you longer than the blink of an eye to answer a question you presumably spend at a bear MINIMUM 9 hours a day, 5 days a week doing then you should ultimately pack your bags and go west...like to centrelink. Go west, Life is peaceful there..Go We- Ah, I'll stop now.
Currently, I supervise the activations and provisioning department for an ISP. Easy? Well congratulations, you're more intelligent than at least one of my friends;
"ISP What's that?" My friend bellows.
"It's an Internet Service Provider. We provide internet services." I politely infer.
"Oh OK...For Who?"
"Exetel"
"Exe- what?"
"Exetel."
"Err..Eftel, I see, I think I might seen your ad on TV"
"OK, I'm going to stop this conversation, turn around and walk away so you can think about what you've done"
"Fine! I'm using your computer and going on the net"
"Sure! OH WAIT! You have to learn to pronounce the company supplying it - NEW RULE"
.... -_-'
I am very fortunate in that I over look a whole range of services from ADSL, ADSL2, not to mention dabbing in the corporate side of things with SHDSL and Ethernet connections too. I suppose what I love about my job the most is that it is not merely making sure that the provisioning runs as smoothly as possible from an end user through to supplier and everything in between. The job also entails what I dub ' process innovation', making manual things automatic for improved efficiency, making automatic things even tighter and more fluid as well as consultation between programmers, support engineers, suppliers in creating a coherent system.
Exetel's initial logo. Crop circles don't just appear in rural country farms anymore.I wonder if Aliens have e-mail?
In my relatively small time in the industry (and still well and truly a baby in the grand scheme of things) I started the 'grind' as what most do in the ISP industry - support role answering calls. As I quickly became more fascinated by it all I began to have a look at how an ISP actually goes about delivering a service - what systems are implemented, and once this was learned more importantly, how do you go about improving them? The beauty about Exetel is that you can dabble in many aspects of the company due to the size, talent and inner workings of the company. So if you're good enough and you're motivated enough you will always have an opportunity to let your work shine through.
So what do my daily tasks involve pray tel?
- Ensure staff handle day-to-day inquiries in regards to provisioning activation, modifications, cancellations etc.
- Ensure ADSL services are going through, varying all different types of orders
- checking to make sure things aren't broke
- improving processes.
And there is still much more to go. There are more things in the works which I have to sit down with the dev team to break down. It's a challenging but rewarding experience and as an initiation into the big, bad world of I.T, grateful to have.
Current logo. Look at the X, Obey the X!!. The blue X commands respect!
That's all folks.
all about shlaenura and top news
Tracked: Dec 01, 00:53